سياسة الاستبدال و الاسترجاع

To protect customers' rights, we have established the following return and exchange policy: You can exchange and return products within 3 days from the date of receipt of the product within the Kingdom only. The products to be returned or exchanged should be in their original condition without removing the attached product information tag or stickers on the products and should be wrapped in the original packaging and unused. The customer does not bear shipping costs in the following cases: 1- Receiving a product different from what was ordered. 2- Breakage or damage to the product caused by a shipping error. 3- The product is defective for any other reason. The customer bears the shipping costs in case of exchange or return, estimated at 30 riyals in the following cases: 1- The customer chose a product different from what they wanted. 2- The product is no longer suitable for them. 3- The customer no longer wants the product. Steps for exchange and return: You can submit a request for exchange and return by contacting us via: 1- WhatsApp number: 05605200433 2- Or via email: [email protected] Please provide us with the following information: Order number Customer mobile number Customer name The name of the product to be exchanged or returned Reason for exchange or return. You will be notified of the method for reordering and your service directly once we receive your request and verify the safety of the products and their accessories.